{"id":91660,"date":"2021-07-09T14:15:15","date_gmt":"2021-07-09T14:15:15","guid":{"rendered":"http:\/\/twopixels-test-server.nl\/wooshop\/?page_id=321"},"modified":"2023-12-14T22:08:19","modified_gmt":"2023-12-14T22:08:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/everlastingroses.com.au\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.23.1″ _module_preset=”default” background_image=”https:\/\/everlastingroses.com.au\/wp-content\/uploads\/2023\/12\/faq-banner-everlasting-roses.jpg” custom_padding=”125px||125px||true|false” custom_padding_tablet=”” custom_padding_phone=”50px||50px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”||12px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”-34px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_text_align=”center” header_font_size=”33px” global_colors_info=”{}”]<\/p>\n

Frequenlty Asked Question-FAQ<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”16px|||||” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”|700|||||||” header_2_font_size=”40px” header_2_font_size_tablet=”” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

General<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”How are your gold-dipped roses made?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Our roses are handpicked at peak bloom and undergo a preservation process before being dipped in high-quality gold.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do the roses come in different colors?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.23.1″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Yes, we offer gold-dipped roses in various colors to cater to different preferences.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How long does a gold-dipped rose last?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

They can last indefinitely as a keepsake when cared for properly.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Are these real roses?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Yes, all our roses are real and undergo a special process to preserve their natural beauty.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How should I care for my gold-dipped rose?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Keep it away from direct sunlight and moisture. Dust it gently with a soft cloth.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I personalize my rose order?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Yes, we offer personalization options like engraving for a more personalized touch.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Are your gold-dipped roses hypoallergenic?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Yes, the roses are hypoallergenic, making them safe for everyone to enjoy.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you offer gift wrapping options?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Yes, all our roses are equipped with beautiful boxes.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I include a personal message with my order?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Absolutely, we encourage adding personal messages to make your gift more special.<\/p>\n

 <\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What payment methods do you accept?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

We accept major credit cards.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Is it safe to use my credit card on your website?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Yes, our website uses secure payment systems to ensure your information is safe.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I order a rose in pure gold?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

We specialize in gold-plated roses, offering a balance of beauty and affordability.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you sell anything other than gold-dipped roses?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Currently, our main product is gold-dipped roses, silver dipped rose, platinum dipped rose, and rose gold dipped rose, but we may offer related products in the future.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you offer discounts for bulk orders?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Yes, please contact us for pricing on bulk orders.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I see a preview of my order before it\u2019s finalized?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

For custom orders, we can often provide a digital preview upon request.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How do I place an order?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Orders can be placed directly through our website, which is user-friendly and secure.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What is your return policy?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Our return policy allows for returns within 30 days of receipt, subject to certain conditions.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What is your environmental policy?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

We are committed to sustainable practices, including ethically sourced materials and eco-friendly packaging.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you offer any loyalty programs or rewards?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Yes, we have a loyalty program for our returning customers, offering rewards and special offers.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you offer corporate gifts?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Yes, we provide corporate gifting options suitable for various business needs.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Are the roses ethically sourced?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Yes, we ensure that our roses are ethically sourced and sustainably farmed.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How is the gold plating done?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

The gold plating process involves several meticulous steps to ensure a high-quality finish.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How often do you release new products?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

We periodically release new products and designs. Stay updated by subscribing to our newsletter.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I send a rose anonymously?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Yes, we offer the option to send roses anonymously.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How can I contact customer service?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Customer service can be contacted via email, or through our website contact form.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”|700|||||||” header_2_font_size=”40px” header_2_font_size_tablet=”” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Delivery<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”How are the roses packaged for delivery?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Roses are securely packaged in protective boxes with ample cushioning to ensure safe delivery.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What are your shipping options?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

We offer standard and express shipping options, catering to various delivery needs.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you ship internationally?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Yes, we provide international shipping to several countries.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How much does shipping cost?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Shipping costs vary depending on the destination and the chosen shipping method.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I track my order?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Yes, every order is provided with a tracking number for real-time tracking.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How long does delivery take?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Delivery times vary based on the destination and the selected shipping option.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What happens if my order is lost or damaged during shipping?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

In the rare event of a lost or damaged order, please contact us immediately for resolution.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I choose a specific delivery date?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Yes, you can specify a preferred delivery date during the checkout process.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Are there any locations you do not ship to?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

We ship to most locations; any exceptions are listed on our website.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Is there a store I can visit in person?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

We are primarily an online store and do not have a physical storefront.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”|700|||||||” header_2_font_size=”40px” header_2_font_size_tablet=”” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Returns<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Can I change my order after it\u2019s been placed?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Order changes are subject to our ability to process them before shipping.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How do I return a product?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

For returns, contact our customer service for a return authorization and detailed instructions.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I exchange a product I\u2019ve ordered?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Exchanges are available for defective or damaged products.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How long does it take to process a refund?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Refunds are typically processed within 7-10 business days after receiving the returned item.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What happens if the color I want is out of stock?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

You can choose to be notified when it’s back in stock or select an alternative color.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_2_font=”|700|||||||” header_2_font_size=”40px” header_2_font_size_tablet=”” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Product<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”How much does a gold-dipped rose cost?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Our prices vary depending on the product; please refer to our website for current pricing.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you offer a warranty on your products?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

We offer a warranty against manufacturing defects, ensuring the quality of our products.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How do I care for my rose to ensure its longevity?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Keep your rose in a cool, dry place away from direct sunlight and moisture.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What are the dimensions of the gold-dipped roses?” open_toggle_text_color=”#000000″ icon_color=”#ee1c06″ use_icon_font_size=”on” icon_font_size=”22px” open_icon_color=”#ee1c06″ open_use_icon_font_size=”on” open_icon_font_size=”22px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#000000″ title_font_size=”20px” background_color=”#FFFFFF” custom_margin=”||0px||false|false” custom_padding=”|0px||0px|false|true” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#000000″ global_colors_info=”{}”]<\/p>\n

Our gold-dipped roses typically measure around 7 to 11 inches in length, but sizes may vary slightly.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Frequenlty Asked Question-FAQGeneralOur roses are handpicked at peak bloom and undergo a preservation process before being dipped in high-quality gold.Yes, we offer gold-dipped roses in various colors to cater to different preferences.They can last indefinitely as a keepsake when cared for properly.Yes, all our roses are real and undergo a special process to preserve their […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/everlastingroses.com.au\/wp-json\/wp\/v2\/pages\/91660"}],"collection":[{"href":"https:\/\/everlastingroses.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/everlastingroses.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/everlastingroses.com.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/everlastingroses.com.au\/wp-json\/wp\/v2\/comments?post=91660"}],"version-history":[{"count":14,"href":"https:\/\/everlastingroses.com.au\/wp-json\/wp\/v2\/pages\/91660\/revisions"}],"predecessor-version":[{"id":100149,"href":"https:\/\/everlastingroses.com.au\/wp-json\/wp\/v2\/pages\/91660\/revisions\/100149"}],"wp:attachment":[{"href":"https:\/\/everlastingroses.com.au\/wp-json\/wp\/v2\/media?parent=91660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}