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Frequenlty Asked Question-FAQ

General

How are your gold-dipped roses made?

Our roses are handpicked at peak bloom and undergo a preservation process before being dipped in high-quality gold.

Do the roses come in different colors?

Yes, we offer gold-dipped roses in various colors to cater to different preferences.

How long does a gold-dipped rose last?

They can last indefinitely as a keepsake when cared for properly.

Are these real roses?

Yes, all our roses are real and undergo a special process to preserve their natural beauty.

How should I care for my gold-dipped rose?

Keep it away from direct sunlight and moisture. Dust it gently with a soft cloth.

Can I personalize my rose order?

Yes, we offer personalization options like engraving for a more personalized touch.

Are your gold-dipped roses hypoallergenic?

Yes, the roses are hypoallergenic, making them safe for everyone to enjoy.

Do you offer gift wrapping options?

Yes, all our roses are equipped with beautiful boxes.

Can I include a personal message with my order?

Absolutely, we encourage adding personal messages to make your gift more special.

 

What payment methods do you accept?

We accept major credit cards.

Is it safe to use my credit card on your website?

Yes, our website uses secure payment systems to ensure your information is safe.

Can I order a rose in pure gold?

We specialize in gold-plated roses, offering a balance of beauty and affordability.

Do you sell anything other than gold-dipped roses?

Currently, our main product is gold-dipped roses, silver dipped rose, platinum dipped rose, and rose gold dipped rose, but we may offer related products in the future.

Do you offer discounts for bulk orders?

Yes, please contact us for pricing on bulk orders.

Can I see a preview of my order before it’s finalized?

For custom orders, we can often provide a digital preview upon request.

How do I place an order?

Orders can be placed directly through our website, which is user-friendly and secure.

What is your return policy?

Our return policy allows for returns within 30 days of receipt, subject to certain conditions.

What is your environmental policy?

We are committed to sustainable practices, including ethically sourced materials and eco-friendly packaging.

Do you offer any loyalty programs or rewards?

Yes, we have a loyalty program for our returning customers, offering rewards and special offers.

Do you offer corporate gifts?

Yes, we provide corporate gifting options suitable for various business needs.

Are the roses ethically sourced?

Yes, we ensure that our roses are ethically sourced and sustainably farmed.

How is the gold plating done?

The gold plating process involves several meticulous steps to ensure a high-quality finish.

How often do you release new products?

We periodically release new products and designs. Stay updated by subscribing to our newsletter.

Can I send a rose anonymously?

Yes, we offer the option to send roses anonymously.

How can I contact customer service?

Customer service can be contacted via email, or through our website contact form.

Delivery

How are the roses packaged for delivery?

Roses are securely packaged in protective boxes with ample cushioning to ensure safe delivery.

What are your shipping options?

We offer standard and express shipping options, catering to various delivery needs.

Do you ship internationally?

Yes, we provide international shipping to several countries.

How much does shipping cost?

Shipping costs vary depending on the destination and the chosen shipping method.

Can I track my order?

Yes, every order is provided with a tracking number for real-time tracking.

How long does delivery take?

Delivery times vary based on the destination and the selected shipping option.

What happens if my order is lost or damaged during shipping?

In the rare event of a lost or damaged order, please contact us immediately for resolution.

Can I choose a specific delivery date?

Yes, you can specify a preferred delivery date during the checkout process.

Are there any locations you do not ship to?

We ship to most locations; any exceptions are listed on our website.

Is there a store I can visit in person?

We are primarily an online store and do not have a physical storefront.

Returns

Can I change my order after it’s been placed?

Order changes are subject to our ability to process them before shipping.

How do I return a product?

For returns, contact our customer service for a return authorization and detailed instructions.

Can I exchange a product I’ve ordered?

Exchanges are available for defective or damaged products.

How long does it take to process a refund?

Refunds are typically processed within 7-10 business days after receiving the returned item.

What happens if the color I want is out of stock?

You can choose to be notified when it’s back in stock or select an alternative color.

Product

How much does a gold-dipped rose cost?

Our prices vary depending on the product; please refer to our website for current pricing.

Do you offer a warranty on your products?

We offer a warranty against manufacturing defects, ensuring the quality of our products.

How do I care for my rose to ensure its longevity?

Keep your rose in a cool, dry place away from direct sunlight and moisture.

What are the dimensions of the gold-dipped roses?

Our gold-dipped roses typically measure around 7 to 11 inches in length, but sizes may vary slightly.

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